Shipping & Returns – Cupboard Distributing
Unfinished Wood Products, Art & Craft Supplies

Shipping & Returns

Shipping Time

When you place an order, please allow 3-5 business days for processing time and 6-10 business days shipping time. Often shipping time is less, but depending on where you live, it can vary. International orders may expect 6-20 business days shipping time, again depending on your country. Don't forget, we're shipping from Ohio, so the further you are from us, the longer it can take to get it to you.  Please note:  The delivery time stated on the post office method in the cart is the transit time after the package leaves our warehouse.

Fair Shipping Price Policy
You pay what we pay. We charge you only what we are charged by UPS and the US Postal Service to ship your package. Our company discount is your discount too!

Orders up to $99.99

Charges based on the weight of package and your location as determined by the carrier.

Orders over $125.00 (under 15 lb)

Shipping is FREE in the lower 48 United States unless on oversized products.

* Free shipping does not apply to orders over 15 lbs., wholesale orders, SDP Discount orders, Hawaii, Alaska or any orders shipping outside the United States; these orders’ shipping price is determined by the carrier based on the weight of the package and your location. Some over-sized or heavy items will be assessed extra freight charges if they exceed weight limits, most of these items have this notation on the listing.

Wholesale & SDP orders ANY AMOUNT
Charges are based on the weight of package and your location as determined by the carrier.

Returns
If, however, for any reason you are not satisfied, simply report the return within 10 days of receipt of shipment. Any merchandise returned without authorization will not be accepted. There are no returns on used products, patterns or books. Merchandise returned
past 10 days is subject to a 15% restocking fee. Absolutely no returns past 21 days of shipment. If it’s our mistake, we’ll pay the freight; if it’s your mistake, the cost of freight will be deducted from your refund or credit. We do not automatically backorder anything.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

ead>