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| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
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Please see our Terms & Conditions for complete details regarding our return policy.
Overview of Return Policy:If, for any reason, you are not satisfied with your order, contact us within 10 business days of receiving your package. Merchandise returned past the 10 days will be subject to a 15% restocking fee. No returns or cancellations on special or custom cut items. No returns or exchanges allowed past 21 days of receipt of items.
How to Return an Item:- Call 937-652-3338 immediately and report the problem within 10 business days of your package arrival. If you just return the box without reporting the problem, the box will be refused and no refund will be issued.
- If an item is damaged, incorrect, or otherwise our fault for sending you the wrong item, we will credit your shipping costs.
- If you just realize you need something different, we cannot credit the shipping charges, but are happy to exchange the undamaged, unopened item for you.
- Once you have authorization from us to return an item, we must receive your items within 10 business days or it will be subject to a 15% restocking fee.
No Returns Whatsoever:- Patterns
- Books
- Custom Cut Wood Products
- Scrapbooking Paper or Stickers
- Anything used, damaged, painted, opened or with a broken seal*
* without prior approval, just call us and tell us what the problem is and we can advise from there.
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