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Help & Frequently Asked QuestionsWe want you to find everything you're looking for with ease. Sometimes a website can feel confusing, and we're here to help!
How do I place an order?Locate the item you wish to purchase, enter the quantity needed and press ORDER button. To check out, click "View items in cart" located directly above the listing bar Where can I find a specific item?Locate the item you wish to purchase by using the browse option, or enter what you need in Quick Search and press GO. If you already have a catalog, enter the catalog page number and press GO. This will take you directly to that page. Is it safe to use my credit card?We use a secure server to insure a secure transmission all personal and credit information is completely safe and confidential. Check for the icon to insure protection. If you prefer, you may print the order form, fill it out and call one of our customer sales representatives at (937) 652-3338, or FAX to (937) 652-3898, or mail to Cupboard Distributing; 1463 S US Hwy 68; Urbana, OH 43078-0148. What methods of payment do you accept?We accept VISA, Discover, or MasterCard. Please do not send cash. To enable us to keep our prices at the lowest possible, we do not offer open accounts. Back to Top How do I return an item?We offer 100% GUARANTEE. If, however, for any reason you are not satisfied, simply report the return within 10 days of receipt of shipment. Any merchandise returned without authorization will not be accepted. Merchandise returned past 10 days will be subject to a 15% restocking fee. Returns must be received in the same condition shipped. No returns or cancellations on special items. No returns on Pattern Packets or Books. No returns or cancellations on special items. No returns or exchanges allowed past 21 days. What if an item is damaged?We pack all orders with the utmost care. If damage should occur during transit, please contact the carrier. If damage is our error, please contact us within 10 days of receipt. Many items are carefully wrapped for protection. Please check all packing materials and boxes for shortages. What are your shipping fees?SHIPPING CHART: $0 to $100.00.......$8.50 Over $100.00..........FREE Please note some items are charged actual freight and do not qualify for the FREE Freight."Actual Freight will be charged" will be stated in the item description.Actual shipping fees will be charged on all P.O. Box deliveries and packages shipped outside the Continental USA.Please Note: The web site will not calculate actual freight and actual freight charges will be added when the order is shipped. Shipping fees will vary depending on carrier, service selected, order totals and your location. If you would like to be notified of the actual charges, please specify on the order form or note in "Special Instructions". Next Day Air, 2nd Day Air, 3rd Day Select are available upon request, actual fees will be charged. Is there a minimum order?We do not have a minimum order. How long before I receive my order?Most orders are shipped the same day they are received. If we are out of stock on an item, we may contact you before shipping. Transit time for an order depends on your location, carrier, and service selected How do I find a specific product?If you are looking for that one specific size item, or a particular color paint, you can either type in your request in our handy search engine (located at the top right corner of your screen), or click on the general category in the menu to the left. If it's a wooden shaker peg, you've guessed it, it's under wood. Same goes for paint, patterns, scrapbook supplies, and everything else. If it's something like charms or any other miscellaneous product, click on “Shop Catalog” for an alphabetical index or click on the “Browse” button for a list of categories. How can I ask someone about my order?Sometimes you just really need to talk to a person. We understand! If you have any questions about an order you have placed, or an order you have received, or just about anything in general, you can contact us by phone: (937) 652-3338, by fax: (937) 652-3898. One of our friendly sales associates will be happy to lend a hand. Feel free to give us a call between the hours of 9:00am and 5:00pm on weekdays and 9:00am and 3:00pm on Saturdays, Eastern Standard Time. How do I place custom cutting orders?If you have seen something in a crafting or painting magazine, and would like to have our expert craftsmen custom cut it for you, you've come to the right place. We can cut most wood pieces and patterns and ship them directly to your door. You can either mail or fax in your pattern with all dimensions (quantity, width, height, thickness, hole placement, and hole diameters) and we will get right back to you with a quote. Give us a call and we'll be happy to tell you all about how easy it is to skip the saw and get right to the brush!
Where is the printable order form?Our order form is available for download by simply clicking the "Order
Form" button in the menu to the left. It's a PDF document,
so you'll need Acrobat (the pdf reader software) to open and
print it. Don't have Acrobat? Not sure?
How do I sign up for the mailing list?Sign up for our mailing list to receive updates, discounts and news on the latest product! Click on "Join our Free Mailing List" button on the left. We look forward to hearing from you! How are Backorders and Shortages handled?Sorry, we do not ship backorders. Out of stock items will need to be re-ordered. We will try to substitute the next closest item if available unless you specify differently. Out of stock items will be cancelled from your order and you will not be charged. If you would like out of stock items shipped, please call within 10 days of receipt. Actual freight will be charged with no minimum order fees. All shortages must be reported within 10 days of receipt. Please carefully check all packing materials and boxes. Did that help?If you have other questions, please email us, or call between the hours of 9:00am and 5:00pm on weekdays and 9:00am and 3:00pm on Saturdays, Eastern Standard Time, and we'll be sure to help you find what you're looking for. Thank you, and happy shopping! 
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