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Welcome to Cupboard Distributing's Online Store. We want you to
find everything you're looking for with ease. Sometimes a website
can feel confusing, and we're here to help!
How do I find a
specific product?
If you are looking for that one specific size item, or a particular
color paint, you can either type in your request in our handy search
engine (located at the top right corner of your screen), or click
on the general category in the menu to the left. If it's a wooden
shaker peg, you've guessed it, it's under wood.
Same goes for paint, patterns, scrapbook supplies, and everything
else. If it's something like charms or any other miscellaneous
product, click on Shop Catalog for an alphabetical index or click on the Browse button for a list of catagories.
How can I ask someone
about my order?
Sometimes you just really need to talk to a person. We understand!
If you have any questions about an order you have placed, or an order
you have received, or just about anything in general, you can contact
us by phone: (937) 652-3338, by fax: (937) 652-3898. One of our friendly
sales associates will be happy to lend a hand. Feel free to give
us a call between the hours of 9:00am and 5:00pm on weekdays and
9:00am and 3:00pm on Saturdays, Eastern Standard Time.
How do I place
custom cutting orders?
If you have seen something in a crafting or painting magazine, and
would like to have our expert craftsmen custom cut it for you, you've
come to the right place. We can cut most wood pieces and patterns
and ship them directly to your door. You can either mail or fax in
your pattern with all dimensions (quantity, width, height, thickness,
hole placement, and hole diameters) and we will get right back to
you with a quote. Give us a call and we'll be happy to tell you all
about how easy it is to skip the saw and get right to the brush!
Where is the printable
order form?Our order form is available for download by
simply clicking the "Order Form" button
in the menu to the left. It's a PDF document, so you'll need Acrobat
(the pdf reader software) to open and print it. Don't have Acrobat?
Not sure?
Click
here to download it for free! 
How do I sign up
for the mailing list?
Sign up for our mailing list to receive updates, discounts and news on the latest product! Click on
"Join our Free Mailing List" button on the left. We look forward to hearing from you!
What is the Return Policy?
We offer 100% GUARANTEE. If, however, for any reason you are not satisfied, simply report the return within 10 days of receipt of shipment. Any merchandise returned without authorization will not be accepted. Merchandise returned past 10 days will be subject to a 15% restocking fee. Returns must be received in the same condition shipped. No returns or cancellations on special items. No returns on Pattern Packets or Books. No returns or cancellations on special items. No returns or exchanges allowed past 21 days.
How are Backorders and Shortages handled?
Sorry, we do not ship backorders. Out of stock items will need to be re-ordered. We will try to substitute the next closest item if available unless you specify differently. Out of stock items will be cancelled from your order and you will not be charged. If you would like out of stock items shipped, please call within 10 days of receipt. Actual freight will be charged with no minimum order fees.
All shortages must be reported within 10 days of receipt. Please carefully check all packing materials and boxes.
***Did that help? If you have other questions, please email us,
or call between the hours of 9:00am and 5:00pm on weekdays and 9:00am
and 3:00pm on Saturdays, Eastern Standard Time, and we'll be sure
to help you find what you're looking for. Thank you, and happy shopping!
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