Order Form for Mail Order

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Order Information and Frequently Asked Questions

Note: All orders are normally shipped within 24-48 hours.



  • Internet Orders

    All online shopping is safe through our secure server. Most orders are shipped the same day they are received. If your order does not arrive within one week please call our customer service center at 937-652-3338, 9:00am - 5:00pm Monday - Friday.

  • Telephone Orders

    Phone orders may be placed during office hours, Monday thru Friday 9:00 a.m. to 5:00 p.m. EST and Saturday 10:00 a.m. to 2:00 p.m.

  • Mail Orders

    Simply download the Order Form, complete and mail to: Cupboard Distributing 1463 US Hwy 68 South, Urbana, Ohio, 43078

  • Payments

    We accept Visa, Discover, or MasterCard. No C.O.D. orders. Orders paid by physical check will be held until the check clears. To enable us to keep our prices low, we do not offer open accounts. Prices subject to change without notice.

  • Shipping Charges Within the Continental US

    Order Total: $0.00 - $100.00 Shipping Price: $8.50
    Order Total: $100.00 (prepaid orders only) + Shipping Price: FREE
    Some items must be charged actual freight due to oversize or overweight. This is noted on the product listing.


  • Shipping Methods

    All orders will be shipped via ground UPS. Please indicate clearly on every order if you wish to use a different shipping method such as Priority Mail, UPS Next Day, 2nd Day or 3rd Day. You must provide a physical address as UPS will not deliver to a post office box.

    All orders sent through the Post Office will be sent PRIORITY/AIR mail and actual freight will be charged. Actual freight will be charged on custom cutting, dowels & specified product. Freight differences will not show on internet order totals and will be added when order is processed. You will not be notified unless requested, so if you'd like to know, call us! We're working on a new website right now that will eliminate a lot of this, so please bear with us. It'll be worth it, we promise.


  • APO/FPO, Alaska, Hawaii, Puerto Rico, Guam & Canada

    Orders will be shipped PRIORITY/AIR mail via USPO. Actual freight will be charged plus $1.00 handling charge.


  • International Customers

    Orders will be shipped AIR MAIL unless you specify Surface. (Orders will not be sent surface without insurance.) Actual freight will be charged plus $1.00 handling fee. Any overpayment will be credited. Please allow 6-12 days for Air delivery and 4-12 weeks for Surface delivery.


  • Custom Cutting & Special Orders

    Please note actual freight will be charged on all special orders and all custom cut orders since we can't always tell beforehand how heavy your piece will be once it's been cut.


  • Minimum Order Requirements

    We do not have a minimum order requirement, but because our shipping fees have increased, we do have to charge for freight on orders below $100.00. This does, however, let us keep our actual prices down, which you have to admit is pretty nice. So if you and some friends are looking to place an order, consider "pooling" your order to get to $100 for free freight!*
  • *If we have to charge actual freight, that will be noted on the pieces!


  • Backorders

    Sorry, we do not ship backorders, so another order will be required if we're out of stock on something. If it's an item we know will be in shortly, we'll try to hang on to your order until we can get those items in, but normally we won't hold it for more than a few days.


  • Damaged Items or Errors

    We pack all orders with the utmost care, but sometimes bad luck happens and your package gets lost or dropped off a cliff on it's way to you. We will do our best to make sure this never happens, but every now and then, you know it can. If damage should occur during transit, please contact the delivery service, which will be UPS or the USPS.

    If the unthinkable should happen and it's our fault or you find you're missing some pieces, contact us right away! We need to hear from you within 10 days of the package's arrival to you. After that, we really can't help, so call us or email immediately!


  • Returns

    We love our products so much that we're sure you will too. Because we care, we'll put our money on it. We offer 100% GUARANTEE of satisfaction. However, if for any reason you are not satisfied, simply report the return within 10 days of receipt of shipment. ***If you don't contact us first to let us know, we'll think it was a shipping mistake and send it right back to you! So let us know right away and no procrastinating!*** Any returns without authorization will not be accepted. Merchandise returned past 10 days will be subject to a 15% restocking fee, and there are no returns past 21 days, even with a receipt, sorry.

    Do please check everything when you get it. Merchandise must be returned complete and in the same condition as received for us to issue a refund or do an exchange. (painting it the wrong color or dropping it in the pool doesn't really count).

    All returns must be mailed to:
    Cupboard Distributing
    1463 US Hwy 68 South, Urbana, OH, 43078-0148


    Freight will be refunded only if the return is a result of our error.

    No returns or cancellations on special orders, paints, brushes, books or patterns.


  • Credit Card Security

    We use a Secure Server to ensure that all personal and credit information is safe and confidential. If you prefer, you may print the order form, fill it out and mail to Cupboard Distributing at 1463 US Hwy 68 South, Urbana, OH 43078.


  • Privacy Policy

    We do not sell or share any customer information, names or addresses, ever. We firmly believe that all information is confidential. We promise not to spam you either and will only contact you when there is something that requires your attention regarding an order, or unless you hop on our fun and informative newletter mailing list. (look to your left, it's in the navigation column)
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